FAQ's

How long will my order take?
We aim to have all of our orders shipped within 5 working days. Most of our products are personalised so during busier periods this may take slightly longer, but we will always notify you if we think your items may take longer to despatch. You will receive an email once your parcel is on it's way to you.

If you do require your item in a rush, please contact us before ordering. We cannot guarantee a quicker than usual despatch time unless it has been agreed prior to you placing your order.

Who will be delivering my order?
Most of our parcels are delivered using Royal Mail, which is not a guaranteed delivery service, and should arrive within 48 hours. For high value orders or fragile products, we may use a specialised courier for delivering these items. If your parcel contains alcohol a signature will be required, you may be asked for ID and we do ask that the driver does not deliver these items to children.

Please be aware that our specialised courier does not deliver at the weekend so if you are not going to be home during the day we would recommend using an alternative delivery address.

How much do you charge for delivery?
Our standard delivery charge is £3.95 but some of our smaller and larger items include free delivery.

How do I pay?
You can order via our website using a credit/debit card or your Paypal account. We use Paypal to process our payments but you do not need an account with them to pay, just select the option to pay via a credit/debit card. You can also pay via bank transfer and the details of our bank account and sort code will be provided if you select this option at the checkout.

I have made a mistake with my order, what should I do?
We strongly recommend that you check the spellings/wording carefully before placing your order, but in the event that you have made an error please contact us as soon as possible. Once the item has been printed, etched or engraved you cannot change the wording. We try to check for any common errors, but we do not proof read and check everything for spelling or grammatical mistakes.

If you notice a spelling mistake after you have received your item, unfortunately you cannot return the item and it will not be replaced unless the error has been made by us.

How do I cancel my order?
If you have changed your mind and want to cancel your order please call us on 0115 9270564 or email sales@prezzely.co.uk as soon as possible. Please note that once work has commenced on your order it cannot be cancelled.

There isn't enough space for my personalisation, what should I do?
In the event that you require a longer message on your item, please contact us to discuss your requirements.

I would like a quote for bespoke items or a large number of items for corporate, weddings or larger events, who should I contact?
If you would like a quote for bespoke items or if you would like to order a large number of our products please email us at sales@prezzely.co.uk with details of the items you would like to order, how many you require and what sort of personalisation you would like. We may be able to engrave business logo's or other symbols if required.

I would like my wording in another language, is this possible?
We can engrave and etch items in other languages but it will limit the fonts/wording styles available. We will also ask you to provide us with the exact wording you would like printing. English is our first language so we will not be able to proof read wording in other languages therefore please take care to ensure all spellings are correct.

I want to return my item, what do I do?
Most of our products are personalised and therefore cannot be returned. We have lots of pictures of our products and if you have any questions or concerns then please contact us before placing your order to ensure you will be happy with the final product.

For non personalised items in the unlikely event that you are not happy with your items you must inform us within 7 days in writing (i.e. by email or post). If you return items to us for a full refund, this must be done within 21 days from the purchase date of such goods and they must be returned in perfect condition, in the original packaging and with the original invoice/receipt. We do not refund delivery charges. The refund will be in the form of the original method of payment however, you will be responsible for the cost of returning the items to us. Please send returns to Prezzely, 72 Horsendale Avenue, Nuthall, Nottingham, NG16 1AN.

Prezzely does not accept liability for lost parcels but will endeavour to claim back the cost from Royal Mail or the Courier. We will also attempt to replace your lost items or issue you a refund however, work will not commence until the recommended delivery times have passed.

Do you offer a gift wrapping service?
You can opt to have your item gift wrapped and posted directly to the recipient. We use a cream and gold gift wrap which will be finished will a plum bow. We can also include a gift card with your message on and you will be asked to provide this when placing your order. In the event that you have opted to have the gift sent directly to the recipient, we will send the final receipt to you separately.

Don't you need a license to sell alcohol?
Yes we do and we have worked with our local council to obtain both a personal and premises licence.

How do you ensure you do not sell alcohol to people who are underage?
Prezzely is a responsible seller of alcohol. We ask all of our customers to confirm that they are over the age of 18 before buying from us and we also work with our delivery companies to request that they do not deliver our packages to children. You may be asked to provide ID before taking delivery of your items. Please drink responsibly, if you have any concerns about the amount you are drinking then visit the NHS website for more information.