The delivery of all goods shall be subject to payment by you of the delivery charges specified on our site, which may be changed by us at our discretion.
We aim to have all of our orders shipped within 5 working days. Most of our products are personalised so during busier periods this may take slightly longer, but we will always notify you if we think your items may take longer to despatch. You will receive an email once your parcel is on it's way to you.
If you do require your item in a rush, please contact us before ordering. We cannot guarantee a quicker than usual despatch time unless it has been agreed prior to you placing your order.
Delivery and Charges.
Standard delivery - £3.95.
These will usually be sent using Royal Mail second class and should arrive within 48 hours of them being shipped.
Some of our smaller or bulkier items have delivery included to make ordering easier.
If your parcel contains alcohol you may be asked for ID and we do ask that the driver does not deliver these items to children. Please be aware that couriers do not deliver at the weekend so if you are not going to be home during the day we would recommend using an alternative delivery address.
Most of our products are personalised and therefore cannot be returned. We have lots of pictures of our products and if you have any questions or concerns then please contact us before placing your order to ensure you will be happy with the final product.
For non personalised items in the unlikely event that you are not happy with your items you must inform us within 7 days in writing (i.e. by email or post). If you return items to us for a full refund, this must be done within 21 days from the purchase date of such goods and they must be returned in perfect condition, in the original packaging and with the original invoice/receipt. We do not refund delivery charges. The refund will be in the form of the original method of payment however, you will be responsible for the cost of returning the items to us. Please send returns to Prezzely, 72 Horsendale Avenue, Nuthall, Nottingham, NG16 1AN.
Prezzely does not accept liability for lost parcels but will endeavour to claim back the cost from Royal Mail or the Courier. We will also attempt to replace your lost items or issue you a refund however, work will not commence until the recommended delivery times have passed.
What to do if your item has been damaged in the post.
We're sorry your purchase hasn't arrived in good condition. Please contact us straight away if you item has been damaged. We will require pictures of how your parcel has arrived and the broken items and no refund or replacement will be given without photographs. Please take care if your order contains glass.